Privacy Policy


Tharos Training Center (TTC) is committed to protecting the privacy and security of the information entrusted to us. This Privacy Policy explains how we collect, use, store, and disclose information obtained through our website, Arlo platform, training registrations, reservations, communications, and related business activities.

INFORMATION WE COLLECT

TTC may collect information including, but not limited to:

  • Name

  • Organization name

  • Email address

  • Telephone number

  • Mailing address

  • Training and registration information

  • Certification and licensing information

  • Firearms and equipment information when required for training or operational purposes

  • Payment and billing information

  • Account login information

  • Communications and correspondence with TTC personnel**

USE OF INFORMATION

Information collected by TTC may be used to:

  • Schedule and administer training programs

  • Process registrations, reservations, and payments

  • Verify eligibility, certifications, licenses, and prerequisites

  • Maintain training records and certification documentation

  • Communicate course information, updates, reminders, and operational notices

  • Provide customer support

  • Comply with applicable legal, regulatory, contractual, and operational requirements

  • Improve TTC services, systems, and customer experience

INFORMATION SHARING

TTC does not sell customer information. Information may be shared with:

  • Authorized TTC personnel and instructors who require access to perform their duties

  • Third-party service providers supporting TTC operations, including scheduling, payment processing, communications, and record management systems

  • Government agencies, regulatory authorities, accrediting organizations, contracting entities, or law enforcement agencies when required by law, regulation, contract, certification requirement, court order, subpoena, or official request

DATA SECURITY

TTC utilizes commercially reasonable administrative, technical, and physical safeguards to protect information from unauthorized access, disclosure, alteration, or destruction. While TTC takes reasonable measures to protect information, no electronic system or method of transmission can be guaranteed to be completely secure.

VIDEO & AUDIO SURVEILLANCE

TTC utilizes 24-hour video and audio surveillance systems throughout portions of its facilities for safety, security, operational, training, and compliance purposes. Notice of surveillance is posted at facility entrances. By entering TTC property, visitors acknowledge and consent to video and audio monitoring to the fullest extent permitted by applicable law, including Maryland law.

RECORD RETENTION

Training records, registration information, communications, invoices, and related documentation may be retained for operational, contractual, regulatory, compliance, auditing, legal, and historical purposes in accordance with TTC policies and applicable requirements.

CUSTOMER RESPONSIBILITIES

Customers are responsible for ensuring that information submitted to TTC is accurate, complete, and current. Customers should promptly notify TTC of any changes to contact information, registration details, certifications, licensing information, or other relevant records.

THIRD-PARTY SERVICES

TTC utilizes third-party systems and service providers, including Arlo and payment processing platforms, to support business operations. Information submitted through these systems may also be subject to the privacy and security practices of those providers.

POLICY CHANGES

TTC reserves the right to modify this Privacy Policy at any time. Updated versions will be posted through TTC systems or made available upon request.

CONTACT INFORMATION

Questions regarding this Privacy Policy or the handling of personal information may be directed to Tharos Training Center using the contact information provided through our website or official communications.